There is usually one party that builds a network or develop a service and another party that actually has to operate and monitor that network or service. It is very common that operational issues are forgotten or have very little priority in the implementation stage. This can cause many problems and in the end can give rise to unhappy customers.
This presentation will give the listener the knowledge what to look for in tools, and what processes are important for the operation of a network. Using that knowledge will give less downtime in the network, a more advanced network and happier customers.
Stefan Liström (M.Sc.IT), heads the level 1 operations team which implements, operates and monitors the NORDUnet network and services.
He joined NORDUnet in the middle of 2007 and has since been evolving the operational part of NUNOC. Bringing the operational level to a higher standard, creating and integrating routines and making sure that the support systems are integrated in operations in an as seamless way as possible.
Stefan Liström has earlier been working within the commercial sector at a larger ISP and now within the educational and research sector. Gaining significant experience how to operate larger datanetworks spanning across Europe.